Shipping policy

Thank you for choosing GHAIR IMP & EXP CO., LIMITED (hereinafter referred to as "we", "us") and "our"! We are committed to providing you with efficient delivery services. Below is our shipping policy, which contains information about transit times and shipping times.

1. Processing time (delivery time)

Once you place your order and complete the payment, we will do our best to process your order and arrange shipment within 5-7 business days.

If your order contains custom-made items, the processing time may vary and will be confirmed with you after you place your order.

2. Transit time

We work with several logistics companies to provide efficient distribution services. In general, the shipping time is 20-40 working days, depending on the destination and the logistics company.

3. Shipping Costs

Shipping costs are calculated based on the destination, product weight, and dimensions. At checkout, you'll be able to see the specific shipping costs.

We offer preferential shipping rates for orders within the European Union.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can check the status of your order at any time via the tracking link provided.

5. Shipping Delays

We do our best to ensure that shipments are delivered on time, but certain unforeseen factors (such as weather conditions, holidays, carrier delays, etc.) may cause delivery delays. In the event of a shipping delay, we will notify you promptly and do our best to resolve the issue.

6. The item was not received

If you do not receive your item within the expected time, please first check your courier tracking information. If you have any questions, please contact our customer service team and we will assist you as soon as possible.

7. Contact us

If you have any questions or concerns about shipping, please feel free to contact us at:

Email: [email protected]